NMC

Network Monitoring Centre

GRC NMC

Based at our centre of operations in Hereford, the GRC Network Monitoring Centre (NMC) offers support to existing and future customers by providing hardware support, network assurance, performance monitoring, escalation and resolution.

KEY FEATURES

  • 24/7 Support available
  • ITIL (Information Technology Infrastructure Library) structured support process
  • Direct links to dedicated supplier support services
  • Specialists in satellite, RF and network communicatios
  • Asset tracking, incident response and escalation services available
  • Cisco accredited engineers
  • Security cleared operators

SECTORS

  • Defence
  • Government
  • Emergency Response
  • Remote Workers
  • Oil, Gas and Mining

Direct links to world leading suppliers…

    Efficient, reliable support, when you need it most.

    With more and more organisations relying on satellite services for critical data transfer, communication, welfare and safety applications, the GRC NMC has been designed specifically to support this trend and the growing demand for a dedicated monitoring and help desk service.

    Able to monitor multiple networks concurrently and with options for live reports on uptime, response logging and a range legacy data analysis, the NMC not only offers the customer support, but also the added confidence in the ability of their chosen service provider to deliver against Service Level Agreements.

    With the ability to monitor deployed satellite communication assets and to provide the end user with the facility to quickly engage with subject matter experts, we provide a responsive single point of contact for change, troubleshooting and configuration management aligned to industry best practice.

    Recruited from both commercial industry and the armed forces, our experienced in-house engineering team supply real world technical expertise on satellite and radio hardware from a range of manufacturers.

    • 24/7 SUPPORT AVAILABLE

    • TICKET SYSTEM FOR TRACEABLE SUPPORT PROGRESS

    • MESSENGER CHAT SERVICES FOR LIVE LINKS TO ENGINEERS AND SUBJECT MATTER EXPERTS

    • FIELD ENGINEERS AVAILABLE FOR ON-SITE SUPPORT

    • DEPLOYED DEVICE MANAGEMENT FOR RAPID FAULT RESOLUTION